Senior Solution Consultant (Financial Services & Insurance) at Ushur
- Location
- Remote.
- Department
- Type
- Full-Time
- Published
- Thu Dec 19
- Level
- Senior
Ushur delivers the world’s first AI-powered Customer Experience Automation™ (CXA) platform, purpose-built to intelligently automate entire customer journeys end to end. Designed to provide delightful, hyper-personalized customer experiences through rapid issue resolution and unified, omnichannel engagement, Ushur is the first-of-its-kind system of enterprise intelligence. It combines Conversational Automation and Knowledge Work Automation in a secure, no-code, cloud-native SaaS platform to digitally transform every step of the complete enterprise customer experience, from Micro-Engagements™ to entire customer journeys. Backed by leading investors including Third Point Ventures, 8VC, Aflac Ventures and Iron Pillar, Ushur’s Customer Experience Automation solutions are currently in production at some of the leading healthcare and insurance companies across the globe, including Irish Life, Aflac, Unum, and Cigna.
For remote positions, Ushur’s U.S. hiring is open to candidates who are residents of the following states: AZ, CA, CO, FL, GA, HI, ID, IL, MD, MI, MN, MO, MA, NJ, NC, OH, PA, SC, TX, UT, VA, WA, NY.
The Solution Consulting team at Ushur works as a bridge between customers, sales, product and consulting teams to ensure the successful sale, onboarding, expansion and renewal of our customers. As an Ushur Sr Solutions Consultant, you’ll be responsible for supporting our sales team and helping our customers maximize the benefits of Ushur. This includes scoping and designing end-user and customer automation journeys using state of the art Artificial Intelligence, and data science. You will be a key player in the customer technical discovery process, providing the best recommendations for customer initiatives and support for deployments at large accounts often performing sales presentations and demonstrations. This senior level role will work on a significant customer portfolio including large, complex customers. They will also share responsibility for improving lifecycle processes, metrics, and tools.
